지식공유 의도의 영향요인이 지식관리시스템 사용정도에 미치는 영향 : 해운 · 항만 공공부문과 기업 간 비교연구

Abstract

Abstract

An Empirical Study on the Impacts of the Knowledge Sharing Intention on the Use of Knowledge Management Systems.

- The Comparable Analysis between Public and Private Sectors in the Maritime and Port -

Kim, ChulHyun

Department of Shipping Management

The Graduate School, Korea Maritime University

(Directed by Professor Chang, MyungHee)

Recently, the knowledge management has been applied extensively in public organizations for their competitiveness in rapidly changing environment. Otherwise the cognizance on necessity of the knowledge management and earlier studies are insufficient, although infrastructure or tools like groupware, intranet for constructing and operating the knowledge management systems are constructed in the maritime sectors.

This study confirms factors for knowledge sharing intention in the whole, public and private sectors of maritime and port. And this paper reveals that how does knowledge sharing intention effect the use of the knowledge management systems by empirical analysis in the whole, public and private sectors of the maritime and port. Also, this study is to provide differential guidelines for organizations considering the introduction of the knowledge management systems and confirm the differences through the comparative study between public and private sector of maritime and port.

The factors on the knowledge sharing intention as support of CEO, the sense of self-worth, the trust among colleagues, the trust towards executives and incentives and the use of knowledge management systems are assorted through the literature reviews.

The survey were sent to each of these 4 organizations implementation of knowledge management systems, department of Ministry of Maritime Affairs & Fisheries, Korean Container Terminal Authority within public organizations and Hanjin shipping, Hyundai Merchant Marine within private corporations, with 320 responses retruned (89 percent response rate).

The results through statistical analyses are as follows:

First, the support of CEO was not valid statistically on the knowledge sharing intention and the use of knowledge management systems in the whole, public and private sector of maritime and port. The reason are as follows

1) The results of the knowledge management systems did not exceed expectation to CEO in the maritime and port sectors. 2) The groupware could be a role as knowledge management systems in the field, the use of the knowledge management systems was not essential to knowledge workers in the maritime and port sectors.

Second, the sense of self-worth effects the knowledge sharing intention in the whole, public and private sectors of maritime and port.

Third, the trust among colleagues and the trust towards executives effect the knowledge sharing intention in the whole, public and private sectors of maritime and port. The trust among colleagues effect the knowledge sharing intention in the public and private sectors of maritime and port. However, the relation between the knowledge sharing intention and the trust towards executives is not valid statistically in the public and private sectors of maritime and port. The result that the trust between demanders and suppliers influences the knowledge sharing intention and also find out that the knowledge management systems is drawing for the knowledge sharing among colleagues in the maritime and port sector.

Fourth, that the incentives are not valid statistically on the knowledge sharing intention and use of the knowledge management systems in the whole sectors of maritime and port. Because the knowledge management systems was introduced during short-term and the effective incentives for the knowledge management were not settled yet. In the comparative analysis between public and private sectors, the incentives effect the knowledge sharing intention in the private sector. This result shows that the efficient system for incentives is operated in private sectors more than public sectors.

Finally, that the knowledge sharing intention effects the use of knowledge management system in the whole, public and private sectors of maritime and port.

The result of this study would be applied as a basic idea to seek the plan of the promotion through the knowledge management systems for the future by addressing the problems on the use of the knowledge management systems to users in the maritime and port sectors. Also, this study suggests proper methods for introduction of the knowledge management systems to corporations preparing the systems by addressing influential factors for increasing use of the knowledge management systems in the maritime and port sectors.