항만세관 공무원의 직무만족도 향상방안 연구 - 해양수산직렬 항만세관 공무원을 대상으로

Abstract

Abstract

Korea Customs Service is required to prepare new role and function, e.g. security of national life and social safety, in addition to the traditional function, i.e. procurement of national finance income and protection of domestic industry. In order to perform this new role and function, the importance of surveillance of administration of port customs is more emphasized, which is in charge of the whole process from port entry and departure of foreign merchant vessels.

Port customs surveillance of administration is operated around the 24 hours without a break in accordance with the characteristic of trade, in this specific environment, Ocean fisheries officials are performing this important duty, i.e. protection of customs border. If the customs officials who are engaged in port customs, are not satisfied with their duty, they cannot perform their work effectively. To protect Korea customs border, customs officials autonomic and cooperative attitude is required, above all, job satisfaction on their duty must come first in order to provide good quality customs administration service and secure social safety with port surveillance of administration.

This research investigated various factors which might influence Korea Customs Service civil servants who are engaged in port, based on advanced researches on job satisfaction and Herzberg's two factors(motive․hygene factor), and analyzed the difference in job satisfaction in respect of job satisfaction composition according to Ocean fisheries officials at port customs sociodemographic characteristics, e.g. gender, recruitment route, position, employment history, division, age, etc. through a survey. Also, the researcher comprehended the factors of job satisfaction which have the biggest influence on the whole job satisfaction, based on this analysis result, suggested concrete plans to resolve the difference in job satisfaction in accordance with Ocean fisheries officials general characteristic, who are engaged in port customs, and raise overall job satisfaction.

As the result of analyzing the data, acquired through the survey, conducting one-way ANOVA, T-test, multiple regression analysis, etc., the factors with the biggest influence on Ocean fisheries officials at port customs job satisfaction were work ethic, position, and distributive justice. Based on the analysis result, the researcher suggested total 5 politic improvement plan, ①enhancement of training for work ethic improvement, ②improvement of service department to resolve position congestion, ③introduction of fair assessment to realize distributive justice, ④preparation of surveillance capability and infra to improve working condition, ⑤female employees' work environment improvement and change of recruitment method to improve communication. The researcher expects that the results of this research can contribute to customs administration's inherent goal achievement by finding out customs officials job satisfaction degradation factors, who are engaged in port surveillance of administration, and properly controlling them and improving organizational members' job satisfaction.