해운항만업체 품질경영시스템의 효과측정과 개선방안에 관한 연구

Abstract

In early 1990, ISO 9000 family appeared as a result of endeavor for Quality Management Model, and many companies of the world have introduced & implemented it quickly. Subsequently, some companies which were unfamiliar with such system have accompanied with that trends by deep trial & error.

Many companies in Korea have introduced quality management system & implement it appropriately and it appears that they understand it properly & its necessity for implementation.

Since such quality management system affects the shipping & port industries directly, it is introduced to ship manager/operator with a similar concept between quality & safety known as safety management system.

International Maritime Organization(IMO) adopted International Safety Management(ISM) Code for the safe operation of ships and for pollution prevention as Governments to take the necessary steps to safeguard the shipmaster in the proper discharge of responsibilities with regard to maritime safety & the protection of marine environment which came into effective on 1st July 1994.

The organization also adopted it by which it further recognized the need of appropriate organization for management, so as to respond to the needs of those on board ships to achieve and maintain high standards of safety & environmental protection.

On the other hand, the terrorist attack to New York on 11th September, 2001 caused huge damage to many people & property and brought economic stagnation in the world.

Most countries recognized the serious of terrorist attack & started to take preventive measure against terrorism, besides shipping/port industries recognized the needs of anti-terror system for the vessels & port facilities.

The conference of contracting governments to the International Convention for the Safety of Life at Sea(SOLAS), 1974(London, 9th to 12th December, 2002) adopted amendments to the Annex to the convention, as amended, in particular new chapter XI-2 on special measures to enhance maritime security and the new International Code for the security of ships and port facilities(ISPS Code).

Finally, the Maritime Safety Committee(MSC), at its seventy-eighth session(12th to 21st May, 2004), recognized and considered the need for additional information to assist contracting governments and the industry with the implementation of, and compliance with new SOLAS Chapter XI-2 and the ISPS Code, directed it Maritime Security Working Group to examine and provide additional guidance on specific aspects of the measures to enhance maritime security.

The quality management system have been introduced in early 1990, safety management system in 1995 and maritime security system in 2002, the shipping/port industries should accept such management system and has become necessary or mandatory in recent 10 years.

Furthermore, some companies have introduced other systems such as Environment Management System(ISO 14000), Occupational Health & Safety Assesment Series(OHSAS 18000) but most companies have introduced & implemented the quality, safety & security management system in general. Hence, this paper focuses on that management systems only.

This thesis composes a total of 5 chapters which studies the effective developmental scheme in the introduction & implementation of management system in shipping/port industries.

The first chapter is an introduction to this thesis stating the purpose, background & methodology for study.

The second chapter states the thesis background & review some of the related thesis, states the basis of research model & research hypothesis in contract with the previous theses, investigate the current situations & reviews the related publications & data.

The third chapter states the current situation of quality, safety & security management system for shipping & port industries, establishes the research model of such systems on the basis of reference to sundry records and data. Also, it creates research hypothesis on that basis, questions, sample, definition of the variable and measurement, etc.

The fourth chapter verifies the research hypothesis upon evaluation of propriety and reliability of the variables which analyses method in collecting the questions that corresponds with the research purpose.

Finally, the fifth chapter states the conclusions of the research, confirming the current events & its limitations including a prospect research.