부산항 ON-DOCK 시스템의 효율적 운영방안에 관한 연구

Abstract

Many Ports in Northeast Asia have been reinforcing their status nowadays through an investment and a development for the competitiveness and efficiency. Also, interest in software system development keeps on increasing because productivity and service quality are very much affected by terminal operation system.

ON-DOCK System is vitalized in Busan container terminals and terminal operators make an effort to implement a perfect system to support Shipping Lines. Even though the shortage of CY, which is a hardware issue, will be solved when Newport gets active, implementation of a perfect software system connected to the service qualities of subsidiary facilities is left as a homework for terminal operators.

This paper studies the ON-DOCK service qualities in the current container terminals in Busan and its problems researched from shipping lines with a questionnaire on the customer satisfaction. It also studies the right direction the ON-DOCK service should go toward.

The key point of ON-DOCK service is summarized into two main factors. First is subsidiary facilities required to provide a comprehensive logistics service, advanced from the existing service which only focuses on container stevedoring. Second is an implementation of customer-oriented system to provide synthetic One-stop Service

Even though one-stop service is critical in competitions with Northeast Asian ports as well as within Busan Port, we should keep in mind that the competitive edge to provide satisfactory service for customers does not only lie in the expansion of facilities but it also lies much more in port software system that provides and manages one-stop service and its information.