선박조직에서 리더의 커뮤니케이션 스타일이 갈등 및 직무태도에 미치는 영향

Abstract

Unlike general environment, ship organization has its unique environment that is easy to cause group conflicts between members. Particularly, in the current environment of Korean crews working together with foreign crews, troubles from communication have emerged as one of serious problems.

In this changing environment of shipping industries, it is understood that maintaining smooth communication by a leader in the group for promoting competitiveness in the industries is important factor more than ever. Activating communication between members and keeping proper communication style for the group members by the leader is, therefore, of great necessity.

Besides, in the ocean-going ships of Korean flag where Korean Master and Chief Engineer command crews of mixed nationalities, an effort to find a communication style appropriate for efficient management of the organization may be worth to make.

This research work has put emphasis on finding difference of group conflicts in ship organization caused by the communication styles (method, network) of Master and Chief Engineer and on analyzing moderating effect of ‘isolated from society’ and ‘isolated from home’ for them in an attempt to clarify how much influence they play for job satisfaction and organization immersion by the group members.

In conclusion, this work presents through analysis the fact that job satisfaction and organization commitment can be heightened by constructing proper communication style by Master and Chief Engineer in a long-term point of view and by utilizing it in the job performance of the group members.