The present study assumed that factors causing changes in international logistics environment are globalization, M&A of international logistics companies, the influence of informatization on the logistics industry, the development of third？]party logistics, etc., and classified problems in multimodal transport forwarding business (Freight Forwarder) into internal, external and institutional problems.
As to internal problems, we explained about smallness in size, uncertainty of revenue sources, shortage of experts, poor overseas network, inappropriate computerization, and opaque management. External problems included lack of multimodal transport management functions, lack of package transport and logistics management functions, limitation in service areas, commercial practices based on connections, and prejudices against service businesses. As to institutional problems, lack of an integrated law and insufficient governmental support were explained.
To solve these problems in multimodal transport forwarding business and to gain competitive advantage in changing international logistics environment, this study made suggestions as follows.
First, smallness in size should be overcome by raising general logistics companies according to the diversification strategy, activating M&A, and providing package transport services and expanded logistics services.
Second, competitive advantage should be gained in competition with large？]size multimodal transporters by providing special cargo services to specific areas in cache markets and by reinforcing network through strategic cooperation.
Lastly, institutional and political supports should be provided including improvement in related laws and systems, extension of the infrastructure of logistics, expansion of service areas, standardization of service rates, and education and training of expert personnel.